PRIVACY POLICY

/cookie-policy/The policy: This privacy policy notice is for the website waterandwarmth.co.uk and served by Water & Warmth Services (SW) Ltd, 84 Hyde Park Road, Plymouth, PL3 4RQ and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:

• “I”, “our”, “us”, or “we” refer to the business, Water & Warmth Services (SW) Ltd.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner’s Office.
• Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are exempt from registration in the ICO Data Protection Register because we only process personal data for core business purposes.

• Lawful basis: Legitimate interests
  The reason we use this basis: Water & Warmth do not sell data or partake in advertising via mailshots/cold calls.  Information is only used for gas/oil safety purposes, registration of warranties and normal business function
  We process your information in the following ways: Shared with manufacturers/authorities for warranty purposes, used for normal business function (for example invoicing and gas safety/service reminders)
  Data retention period: 3 years or the length of a warranty period
  Sharing your information: We only share your information with third parties to register appliances but never for marketing purposes.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Internet cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, site information for things like contact forms, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. For more information about cookies please click here.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Sponsored links, affiliate tracking & commissions

Our website may contain links to affiliated companies like boiler manufacturers or radiator suppliers.  We do not track these links via cookies or any other means and do not earn commission through website links.

If you have any concerns about this we suggest you do not click on any affiliate links found throughout the website.

Email marketing messages & subscription

Water & Warmth do not carry out e-mail marketing, subscription newsletters or any other direct marketing messaging either directly as a company or via third party marketing.